Support
Proactive care so your digital products stay secure, fast and up to date.
Peace of mind
Zero unplanned downtime
Continuous improvement
Overview
Launch is the beginning, not the end. Software dependencies age, security threats evolve, content goes stale and small bugs become big problems when nobody is watching. SolVeda Digital's maintenance and support services keep your website, application and automations secure, fast and improving, so you can focus on running your business.
Our plans cover security patches and dependency updates, uptime monitoring and incident response, daily backups and disaster recovery, bug fixes, content updates, performance and SEO health checks, and a steady stream of small enhancements. Everything is backed by a dedicated point of contact and guaranteed response times.
We support websites and applications built by us and by other teams, on WordPress, Shopify, Next.js, Node.js, Python and most modern stacks.
What's included
Our support service covers strategy, design, build and support, so you work with one accountable team from start to finish.
Security updates, patching and vulnerability scans
Uptime monitoring and incident response
Daily backups and disaster recovery
Bug fixes and small feature enhancements
Performance and SEO health checks
Dedicated support channel with SLA
Why it matters
What your business gains when support is done properly by an experienced team.
Patching, vulnerability scans and hardening close gaps before attackers find them.
24/7 uptime monitoring and rapid incident response keep your site online.
Automated backups and tested recovery plans protect your data and content.
Monthly hours for fixes, content updates and small features keep the product evolving.
Regular speed, Core Web Vitals and search health checks protect your rankings.
A dedicated manager and support channel with clear SLAs and monthly reports.
Our process
A transparent, step-by-step approach that keeps you informed and in control from the first call to launch and beyond.
We review code, hosting, security and performance to establish a baseline and fix urgent issues.
Uptime, error, performance and security monitoring with alerting configured.
Updates, backups, scans and health checks run on a fixed cadence.
Requests handled through a dedicated channel within agreed response times.
A clear report of work done, incidents, performance and recommendations.
Why SolVeda Digital
Scheduled updates, scans and health checks prevent problems instead of waiting for them.
Clear SLAs and a dedicated contact so you always know who is on it.
We support WordPress, Shopify, Next.js and custom applications, including sites built by others.
Monthly development hours keep your product evolving, not just alive.
What you receive
Use cases and industries
Typical support projects we deliver, and the industries where our team has hands-on experience.
Industries we serve
Do not see your industry? Our process adapts to any sector. Tell us about your business and we will share relevant experience.
Technology
We choose proven, well-supported technology so your solution stays fast, secure and easy to maintain for years.
Engagement models
Choose the model that fits your project and budget. Every option comes with transparent pricing, senior talent and a single point of contact.
Defined scope, predictable budget
A clearly scoped deliverable with a fixed budget and timeline. Ideal for websites, e-commerce stores, CRM implementations and defined automation projects.
Software products and long roadmaps
Senior engineers, a designer and a project manager embedded with your business for ongoing product development, billed monthly.
Peace of mind after launch
A monthly plan covering maintenance, security, monitoring, improvements and on-call expertise for everything we have built for you.
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Projects delivered
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Automations running in production
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Client satisfaction rate
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Countries served
Technologies we build with
FAQ
Straight answers on pricing, timelines and how we work. Anything else? We are one email away.
Security updates, dependency upgrades, uptime monitoring, backups, bug fixes, performance and SEO checks, a monthly allowance of development hours and a dedicated support channel with guaranteed response times.
Yes. We start with an onboarding audit to understand the code and hosting, fix urgent issues and then maintain it under a regular plan.
Critical issues such as downtime are responded to within hours, with standard requests handled within one business day, depending on the plan.
Plans are priced monthly based on the platform, complexity and included hours. We offer tiers for small business websites through to enterprise applications.
Yes. Plans are flexible month to month, and you can scale up or down as your needs change.
Tell us about your goals and we will reply within one business day with a clear plan, timeline and pricing. Free consultation, no obligation.
